DELIVERED BUT NOT RECEIVED
Many times we find that when packages show as delivered but not received, one of two things has happened:
1. The package has been mistakenly delivered to one of your immediate neighbors or the leasing office in an apartment complex.
2. Someone in your household has set the package aside for you and not informed you.
We'll be happy to reship the product to you or refund your order. It would mean a lot to us if you'd check with your neighbors and anyone who might have set aside the package for you and let us know if you're able to locate the package before we do so.